Shipping Policy
Shipping Policy
This Shipping Policy explains how pixel-palace.store processes, ships, and delivers orders. Please read carefully before placing an order.
Processing Times
All orders are processed within 1–3 business days.
Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be delayed by a few days. If there is a significant delay, we will notify you by email.
Shipping Times
Domestic Shipping (Belgium): Estimated delivery time is 5–12 business days.
International Shipping: Estimated delivery time is 7–20 business days, depending on the destination and customs processing.
Please note: These are estimated delivery times and are not guaranteed.
Shipping Costs
Standard Shipping: Calculated at checkout (often free during promotions)
Express Shipping (if available): Rates shown at checkout
International Shipping: Calculated at checkout
Tracking Information
When your order ships, you will receive an email with a tracking number.
Please allow 2–5 business days for tracking updates to appear.
You can track your order using the link provided in your confirmation email.
Shipping Restrictions
We currently do not ship to:
Countries with active import bans or severe shipping limitations
Regions restricted by customs or carriers
Certain items may have additional restrictions based on size or material.
Damaged, Lost, or Delayed Shipments
We are not responsible for packages that are lost or damaged during shipping.
If your order arrives damaged, please contact the carrier to file a claim.
If your package is delayed or missing beyond the estimated window, contact us at raulromer11706@gmail.com, and we will assist you as best we can.
Contact Information
If you have any questions about this Shipping Policy or your order, you can reach us at:
📧 Email: raulromer11706@gmail.com
☎️ Phone: +32 476 93 36 38